Terms and conditions

Last updated: 22 August 2026

Welcome to Cloud Roll Studio.

These Terms & Conditions (“Terms”) apply to your use of our website and to orders placed with Cloud Roll Studio through our online store.

By accessing our website or placing an order, you agree to these Terms.

1. About Cloud Roll Studio

Cloud Roll Studio is an online food business specialising in Swiss rolls and related bakery and dessert products.

Our online store is operated using the Shopify ecommerce platform.

Business location: Sydney, NSW, Australia

Contact email: contact@cloudrollstudio.com.au

ABN: 50 923 115 934

2. Products

We aim to display and describe our products as accurately as reasonably possible.

Because our products are handmade, there may be minor variations in:

• size;
• colour;
• shape;
• decoration;
• filling distribution; and
• overall appearance.

Product photographs are provided as a guide. A reasonable variation in the appearance of a handmade product does not necessarily mean that the product is defective.

Availability of products and flavours may change without notice.

3. Food Allergies and Dietary Requirements

Our products may contain or come into contact with allergens including, but not limited to:

• gluten/wheat;
• eggs;
• milk and dairy products;
• soy;
• peanuts;
• tree nuts;
• sesame; and
• other allergens.

Please carefully review any allergen information provided on the relevant product page before ordering.

Unless we expressly state otherwise, we cannot guarantee that any product is completely free from traces of a particular allergen due to the possibility of cross-contact during preparation, storage or handling.

If you or the intended recipient has a serious food allergy, please contact us before placing an order so that you can determine whether the product is suitable.

Customers are responsible for informing us of relevant dietary requirements or allergies when required.

4. Orders

An order is submitted when you complete checkout through our website.

After you place an order, you should receive an order confirmation using the contact details supplied during checkout.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• incorrect pricing or product information was displayed;
• we are unable to fulfil the requested delivery or pickup;
• payment cannot be processed;
• we reasonably suspect fraud or misuse; or
• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled items.

5. Pricing and Payment

All prices are displayed in Australian dollars (AUD).

Prices include GST where applicable unless otherwise stated.

Delivery charges and any other applicable charges will be displayed during checkout before you complete your purchase.

Payment must be made using one of the payment methods available through our Shopify checkout.

We may change product prices at any time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error and applicable law permits us to correct it.

6. Delivery

Delivery is available only to locations shown as eligible during checkout or otherwise confirmed by Cloud Roll Studio.

Customers are responsible for providing accurate delivery information.

Please ensure that someone is available to receive the order where required.

If delivery cannot be completed because:

• an incorrect address was provided;
• access to the property is unavailable;
• the recipient cannot be contacted; or
• another circumstance within the customer’s control prevents delivery,

additional delivery charges may apply if redelivery is available.

We will make reasonable efforts to deliver orders within the selected or estimated delivery window. Delivery times are estimates unless we expressly agree otherwise and may be affected by traffic, weather, courier delays and circumstances outside our reasonable control.

7. Pickup

Where pickup is offered, customers must collect their order from the specified pickup location during the confirmed pickup time or window.

Please bring your order confirmation or other requested identification when collecting your order.

Because our products are perishable, customers should contact us as soon as possible if they are unable to collect their order at the agreed time.

8. Storage and Food Safety

Swiss rolls and other products may require refrigeration.

Customers should follow any storage, refrigeration, serving and consumption instructions supplied with the product or displayed on our website.

Once an order has been delivered or collected, the customer is responsible for storing and handling the product appropriately.

For the best quality, we recommend consuming products within the timeframe specified on the packaging or product information.

9. Changes and Cancellations

Our products are freshly prepared and may be made specifically for your order.

If you need to change or cancel an order, please contact us as soon as possible at [your customer service email].

Changes or cancellations are subject to our ability to accommodate the request.

Once preparation of an order has commenced, we may not be able to accept a cancellation or change-of-mind request.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

10. Returns, Refunds and Problems With an Order

Because our products are perishable food items, we generally cannot accept returns or provide refunds simply because you change your mind.

However, your purchase comes with rights and consumer guarantees that cannot be excluded under the Australian Consumer Law.

If your product:

• is damaged when received;
• is incorrect;
• is unsafe;
• is not of acceptable quality;
• does not match its description; or
• otherwise fails to comply with an applicable consumer guarantee,

please contact us as soon as reasonably possible.

Please provide your order number and details of the issue. We may reasonably request photographs or other information so that we can assess the problem.

Depending on the circumstances and your rights under applicable law, an appropriate remedy may include a replacement, refund or other solution.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

11. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to additional conditions.

Unless otherwise stated:

• promotional codes cannot be exchanged for cash;
• only one promotional code may be used per order;
• promotions are available for a limited period;
• promotions may exclude certain products; and
• promotional offers are subject to availability.

We may withdraw or amend a promotion where reasonably necessary, subject to applicable law.

12. Website Content

All content on the Cloud Roll Studio website, including our branding, photographs, graphics, product descriptions, text and designs, is owned by or licensed to Cloud Roll Studio unless otherwise stated.

You may use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify or commercially exploit our website content without our permission except where permitted by law.

13. Website Availability

We aim to keep our website available and accurate, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of maintenance, technical problems, Shopify or third-party service interruptions, or circumstances outside our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by law, Cloud Roll Studio is not responsible for indirect or consequential loss arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies rights, guarantees, remedies or liabilities that cannot legally be excluded, including rights under the Australian Consumer Law.

15. Privacy

Personal information collected through our website and orders is handled in accordance with our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the time you place an order will generally apply to that order.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws of Australia.

Nothing in these Terms limits any rights you may have under applicable Australian consumer protection legislation.

18. Contact

If you have questions about these Terms or an order, please contact:

Cloud Roll Studio
Email: contact@cloudrollstudio.com.au
Location: 250 Blaxland Rd, Ryde NSW 2112