Privacy Policy

Cloud Roll Studio (“Cloud Roll Studio”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us or otherwise interact with our business.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website and online store operated through Shopify.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name;
  • email address;
  • telephone number;
  • billing and delivery address;
  • order and purchase information;
  • delivery or pickup instructions;
  • messages, enquiries and customer service communications;
  • marketing preferences; and
  • other information you voluntarily provide to us.

When you use our website, certain technical information may also be collected automatically, such as:

  • IP address;
  • browser and device information;
  • pages viewed and interactions with our website;
  • referring websites;
  • cookie and similar technology information; and
  • approximate location information derived from your device or IP address.

Payment information is generally processed securely by Shopify and/or the payment provider you select. Cloud Roll Studio does not ordinarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;
  • arrange delivery or pickup;
  • process payments, refunds and order adjustments;
  • communicate with you regarding your order;
  • respond to enquiries or customer service requests;
  • manage and improve our website, products and services;
  • prevent fraud, misuse and security incidents;
  • maintain business and transaction records;
  • comply with legal, accounting and regulatory obligations; and
  • send marketing communications where you have consented to receive them or where otherwise permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in those communications.

3. Shopify and Service Providers

Our online store is hosted by Shopify.

Shopify processes certain personal information on our behalf to provide ecommerce services including website hosting, checkout, order management and related functionality.

We may also share information with service providers that assist us in operating our business, such as:

  • payment processors;
  • delivery and courier providers;
  • email and communication providers;
  • website analytics providers;
  • marketing and advertising platforms;
  • IT and website service providers; and
  • accounting, legal or professional advisers.

We only disclose information where reasonably necessary for these providers to perform their services, where you have consented, or where disclosure is otherwise permitted or required by law.

Some service providers may process or store information outside Australia.

4. Cookies and Analytics

Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve performance and, where applicable, provide advertising or marketing functionality.

You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect some features of our website, including checkout functionality.

5. Marketing

If you choose to subscribe to our mailing list or otherwise consent to marketing, we may send you information about Cloud Roll Studio products, new flavours, promotions, special offers and other updates.

You can opt out of marketing communications at any time.

Transactional communications relating to an existing order, payment, delivery, pickup or customer service request may still be sent even if you have opted out of marketing.

6. Protecting Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and satisfying legal, taxation and accounting requirements.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

8. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing such a request.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Cloud Roll Studio is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or information-handling practices.

The latest version will be published on our website with the updated revision date.

11. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or how we handle your personal information, please contact:

Cloud Roll Studio
Email: contact@cloudrollstudio.com.au
Location: Sydney, NSW, Australia

We will take reasonable steps to respond to privacy enquiries or complaints in a timely manner.